Refund Policy

Customer satisfaction is our top priority. Please find below the terms and conditions of our return and refund policy.

Returns and Refunds — General Products
    •    We accept returns of non-perishable items within 7 days of delivery, provided the products are in original condition, unused, and in their original packaging.
    •    To initiate a return or refund request, please contact us via email or customer service phone number with your order number and a brief explanation of the issue.
    •    Once the returned item is received and inspected, a refund will be issued to the original method of payment within 5 to 10 business days.
    •    Promotional, discounted, or customized products are not eligible for refunds unless defective.

Fresh Vegetables and Produce
    •    As these are perishable goods, vegetables and fresh produce are not eligible for refunds.
    •    If a customer receives spoiled or damaged vegetables, we will replace them free of charge, provided the complaint is made within 24 hours of delivery and includes photo evidence of the issue.
    •    Replacements will be delivered with the next order or as per mutual agreement.

Important Notes
    •    We do not accept returns of consumables that have been opened or partially used.
    •    The customer is responsible for the cost of return shipping, unless the return is due to our error (wrong or defective product).

For any questions, please contact us at:
📧 bharatmart.angola@gmail.com
📞 +244 94 63 63 000